Our Business Policies

Dispute Resolution and Complaints Handling

1. The Company's Complaint Handling Desk
   (1) Contact Information of the Company and Complaints should be submitted to the below:
   THREE i’s CAPITAL Co., Ltd.
   Address: 3F, Sannou Grand Building, 2-14-2 Nagata-cho, Chiyoda-ku, Tokyo 100-0014, Japan
   Phone number: 03-6457-9503
   (2) In addition to resolving complaints internally, the Company seeks to resolve complaints through the following organization. If you wish to use this organization, please contact the below.
   Regarding Type II Financial Instruments Business
   Financial Instruments Mediation Assistance Center (FINMAC)
   Address: 2-1-1 Nihonbashi-Kayaba-cho, Chuo-ku, Tokyo 103-0025, Japan
   Phone number: 0120-64-5005
   Hours: Monday to Friday, 9:00 to 17:00 (excluding holidays including substitute holidays and December 31 to January 3)
   For inquiries regarding the Money Lending Business
   Japan Financial Services Association, Loan Business Consultation and Dispute Resolution Center
   Address: 3-19-15 Takanawa, Minato-ku, Tokyo 108-9974, Japan
   Phone number: Navi Dial 0570-051-051 / Direct Line: 03-5739-3861
   Hours: Monday to Friday, 9:30-17:00 (excluding Saturdays, Sundays, national holidays, and year-end/New Year holidays)
2. Company's Dispute Resolution Measures
   The Company seeks to resolve disputes through mediation conducted by the above-mentioned Financial Instruments Mediation Assistance Center. If you wish to use this center for resolving disputes with the Company, please contact the above.